Published: 1st November 2018
Job Type
Closing Date
11th November 2018


Following the successful partnership with Highways England on the noise insulation scheme, which aims to reduce noise pollution to private residential properties and improve Health & Well Being, we are looking to further expand the team with a Customer Service Manager.

Reporting directly to the Project Lead, the successful candidate will take overall responsibility for the customer service for the Highway England contract including the daily management of complaints and customer service. They will be required to provide effective communication with the Client, residents and operations team whilst working closely with the administration team based at Head Office.

The successful candidate will be required to analyse current customer service data with the aim to develop and implement procedures, policies and standards, in line with Forrest and Highways England best practise, to improve customer service.

Applicants must have experience of managing high quality, fast paced programmes within the refurbishment sector with a focus on high levels of customer service. They should be competent in managing customer challenges with accountability to resolve issues. It would be advantageous for applicants to have a working understanding of fenestration.


REF: CSM/2018

To apply for the role please send your CV and covering letter to or call us on 01942 841122 if you require further information or a full copy of the job description.

**No agencies please**

Forrest operate a master vendor agreement and will not pay placement fees for any candidates submitted by any agency.

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